Frequently asked questions

Call us at (309) 755-2662 or fill out our sign-up form. Before we schedule an install, we do a free site survey to confirm you have a clear line of sight to one of our towers. No one needs to be home for the survey — but if you are, we'll go over where your router will go and where the antenna will be mounted.

Once the survey is done, we'll schedule your installation. Since we work outdoors, the schedule can depend on the weather. A typical install takes about 2 hours.

DerbyNet runs a fiber-backed wireless network. We bring internet to our towers and relay sites across the area, then send it wirelessly to an antenna mounted on your home or business. The antenna needs a clear line of sight to one of our sites. Once you're connected, your internet is on 24 hours a day, 7 days a week.

We mount a small radio on your property — usually on the roof or gutter, or on a pole with a clear line of sight. An Ethernet cable runs from the radio to a Power over Ethernet (PoE) injector inside, which powers the radio. Your router or computer then plugs into the PoE injector.

Yes! We have many customers in all kinds of professions who work from home on DerbyNet flawlessly — video calls, VPNs, cloud apps and all.

Possibly! If your location has a good view of other potential customers, you may qualify for our Site-Opportunity program. We provide the equipment and use your location as a relay point to serve neighbors in your area — and you get service at a special rate. Give us a call; we're always looking to extend our reach.

Speeds vary depending on your location. We do our best to make sure every connection can keep up with the daily needs of your household — streaming, video calls, schoolwork and more.

We’re also in the process of upgrading our network, so customers can only expect faster speeds from here. Call (309) 755-2662 to find out what’s available at your address.

Yes! There are no data caps and no overage charges, and we never slow you down for using too much.

No. DerbyNet doesn't need a phone line or cable connection.

Outdoors: a radio that connects you to one of our towers. Indoors: a Wi-Fi router, which you can rent or buy from us. We fully support the routers we provide, so if anything goes wrong with one, we'll fix it.

Yes, but we don't support third-party routers. We'll bring internet service to the Ethernet port, but we can't help set up or troubleshoot routers from other brands like Linksys, Netgear or D-Link. If one of those stops working, replacing and setting it up is up to you.

A computer or router with an Ethernet port that we can plug into. To connect more than one device, you'll need a router — we sell them for $79.

Yes. If you'd like the cable moved to a different spot in your home, we charge $60 to re-run it.

Our job is bringing you internet. Anything connected past your router is up to you — though our support team is always happy to help you try to troubleshoot. For security camera installation, call us for more information.

Most problems can be solved over the phone. Call us Monday–Friday, 8am–10pm at (309) 755-2662, or email support@derbynet.net. We also have after-hours support for network outages and emergencies.

We can send you a monthly invoice, automatically bill your credit card, or set up automatic ACH payments from your checking account. You can also pay online anytime with Pay My Bill. Pay annually and get one month free!

Billing questions? Call (309) 755-2662.